Reporting Repairs

Latch tenants can report a repair by phoning the office or calling in on weekdays between 9:30am and 5pm (4pm on Fridays).

Staff will take a brief description of the repair.

You will be told if the repair is classed as a ‘Priority 1’ or ‘Priority 2’ repair.
The repair will be passed on to a member of the Property Management team who will then contact you as soon as possible to make arrangements to visit.

Priority 1 Emergency Repairs.

There is a danger to people or property including:

  • Burst pipes or blocked drains causing flood to property or surroundings
  • Gas problems, including no heating or hot water
  • Electrical problems
  • Home security problems, such as broken windows or external door, faulty door or window locks

We will aim to have the repair inspected and made safe within 24 hours.

Priority 2 Repairs

There is no danger to people or property including:

  • Decorating requests
  • Broken furnishings e.g. chairs, beds, wardrobes, drawers, curtains and rails
  • Damage to kitchen units and floorings including replacement requests
  • Damage to walls e.g. holes and cracks, skirting boards and architraves
  • Grounds work e.g. gardens, fencing and gates

A member of the Property Management team will contact you within 2 working days to discuss when the work will be done.

Emergency Out of Hours Repairs

All out of hours emergencies (weekdays between 5 pm and 9 am and weekends) should be reported to The Building Maintenance Company on 0845 901 0150 or email the BMC help desk helpdesk@bmc-ltd.co.uk.

The out of hours number for Latch tenants in Connect properties is 08450 531 324 for all Emergency Repairs including gas, heating and hot water.


Leeds Action To Create Homes is registered as a Community Benefit Society Registration Number 27643R and has tax-exempt charitable status, reference XR27108 - All content © Latch 2017